IT Support Technician

East Camden, AR
Full Time
Entry Level
IT Support Technician, Armtec Defense Technologies

Armtec Defense Technologies (Armtec) is an operating unit of the Transdigm Group (NYSE: TDG), an industry leader in aerospace and defense products and services. Armtec is comprised of three business units producing subcomponents for ordnance in Coachella, CA; decoy countermeasure Flares in Camden AR; and radar countermeasure chaff in Lillington NC. At Armtec, we welcome skilled and enthusiastic people who share our determination and high standards to join us in our mission-critical work supporting the US and allied warfighters who serve us all by defending democracy and protecting freedom. This position is staffed in Coachella, CA, at Armtec’s world-class facility for production of combustible ordnance. 

Company Profile

Company: Armtec Defense Technologies is an operating unit of the TransDigm Group (NYSE:TDG)

Industry: Manufacturing Combustible Ordnance and Countermeasures

IT Support Technician

Job Family: Information Technology (IT)

Reports to: Systems Administrator

Works with: All Departments and vendors departments as required.

Location: Camden, Arkansas USA

Type: Full Time

Job Summary

The IT Support Technician role at Armtec will primarily provide technical assistance and support end-users for hardware, software and network-related issues. This role involves troubleshooting problems, maintaining IT systems, and ensuring the smooth operation of the organization’s technology infrastructure.

Daily Responsibilities

  • Respond to support tickets, phone calls, and emails to provide timely and effective solutions.
  • Install, configure, and troubleshoot hardware (e.g. desktops, laptops, printers) and software applications.
  • Maintain and update user accounts, permissions, and passwords within Active Directory.
  • Support end-user devices, mobile phones, and peripheral equipment.
  • Diagnose and resolve network connectivity issues, including VPN and wireless problems.
  • Escalate complex issues to higher-level IT staff or vendors when necessary.
  • Perform regular maintenance tasks such as updates, patches, and backups.
  • Document support activities, solutions, and processes with the ticketing system.
  • Assist with IT onboarding and offboarding procedures for employees.
  • Support and maintain audio-visual equipment and conference systems.



Required Technical Skills:
 
  • Proficient with Windows operating systems.
  • Familiarity with Microsoft Office 365.
  • Familiarity with Active Directory a plus.
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) a plus.
  • Understanding of cybersecurity principles and data privacy.

Qualifications
 
  • 1-3 years of experience developing services or service desk solutions.
  • Understanding of service and application delivery.
  • Experience working within a matrix team.
  • Hands-on experience in troubleshooting hardware, software, network, and communication services.
  • Highly customer focused with the ability to develop solid relationships at all levels within the organization.
  • Proven technical, analytical, and problem-solving abilities.
  • Highly self-motivated and directed.
  • Experience working both independently and, in a team-oriented, collaborative environment.
  • Excellent written and verbal communication skills, including formal presentations and working effectively with peers.
  • Advocate of standards and process improvement.
  • Operate with a methodical and patient approach when working multiple projects or tasks concurrently.
  • Ability to work under pressure with minimal supervision.

Education/Previous Experience Requirement

  • Associate or bachelor’s Degree in relevant IT discipline (i.e., cybersecurity or computer science).
  • Technical aptitude for learning IT principles.
  • MS Office Skills (Excel & Word) required.
  • Must be US Person.
  • Must be able to obtain a secret clearance.

Work Hours

4/10 work week and on-call as needed.

To Apply
Please apply on-line on the Armtec Career Website, www.armtecdefense.com  
Equal Opportunity Employer, including Disability/Protected vet status
Must be authorized to work in the U.S.
To conform to U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government
        This position requires access to export control information.
 
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*