IT Support Technician

Camden, AR
Full Time
Entry Level
IT Support Technician, Armtec Defense Technologies

Armtec Defense Technologies (Armtec) is an operating unit of the Transdigm Group (NYSE: TDG), an industry leader in aerospace and defense products and services. Armtec is comprised of three business units producing subcomponents for ordnance in Coachella, CA; decoy countermeasure Flares in Camden AR; and radar countermeasure chaff in Lillington NC. At Armtec, we welcome skilled and enthusiastic people who share our determination and high standards to join us in our mission-critical work supporting the US and allied warfighters who serve us all by defending democracy and protecting freedom. This position is staffed in Coachella, CA, at Armtec’s world-class facility for production of combustible ordnance. 

Company Profile

Company: Armtec Defense Technologies is an operating unit of the TransDigm Group (NYSE:TDG)

Industry: Manufacturing Combustible Ordnance and Countermeasures

IT Support Technician

Job Family: Information Technology (IT)

Reports to: Director of IT

Works with: All Departments and vendors departments as required.

Location: Camden, Arkansas USA

Type: Full Time

Job Summary

The IT Support Technician role at Armtec will primarily provide technical assistance and support end-users for hardware, software and network-related issues. This role involves troubleshooting problems, maintaining IT systems, and ensuring the smooth operation of the organization’s technology infrastructure.

Daily Responsibilities

  • Respond to support tickets, phone calls, and emails to provide timely and effective solutions.
  • Install, configure, and troubleshoot hardware (e.g. desktops, laptops, printers) and software applications.
  • Maintain and update user accounts, permissions, and passwords within Active Directory.
  • Support end-user devices, mobile phones, and peripheral equipment.
  • Diagnose and resolve network connectivity issues, including VPN and wireless problems.
  • Escalate complex issues to higher-level IT staff or vendors when necessary.
  • Perform regular maintenance tasks such as updates, patches, and backups.
  • Document support activities, solutions, and processes with the ticketing system.
  • Assist with IT onboarding and offboarding procedures for employees.
  • Support and maintain audio-visual equipment and conference systems.



Required Technical Skills:
 
  • Proficient with Windows operating systems.
  • Familiarity with Microsoft Office 365.
  • Familiarity with Active Directory a plus.
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
  • Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow) a plus.
  • Understanding of cybersecurity principles and data privacy.
  • Knowledge of STIG/SCAP.
  • Knowledge and experience in vulnerability management, using Nessus/Tenable, Defender and/or Tanium is a plus.

Qualifications
 
  • 1-3 years of experience developing services or service desk solutions.
  • Understanding of service and application delivery.
  • Experience working within a matrix team.
  • Hands-on experience in troubleshooting hardware, software, network, and communication services.
  • Highly customer focused with the ability to develop solid relationships at all levels within the organization.
  • Proven technical, analytical, and problem-solving abilities.
  • Highly self-motivated and directed.
  • Experience working both independently and, in a team-oriented, collaborative environment.
  • Excellent written and verbal communication skills, including formal presentations and working effectively with peers.
  • Advocate of standards and process improvement.
  • Operate with a methodical and patient approach when working multiple projects or tasks concurrently.
  • Ability to work under pressure with minimal supervision.

Education/Previous Experience Requirement

  • Associate or bachelor’s Degree in relevant IT discipline (i.e., cybersecurity or computer science).
  • Technical aptitude for learning IT principles.
  • MS Office Skills (Excel & Word) required.
  • Must be a US Citizen.
  • Must be able to obtain a secret clearance.

Work Hours

4/10 work week and on-call as needed.

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